Privacy Policy
Canary Wharf Removals Privacy Policy
This Privacy Policy explains how Canary Wharf Removals collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all individuals using our removal and related services in the Canary Wharf area and surrounding locations, as well as those who contact us for enquiries or quotations.
1. Data Controller and Scope
Canary Wharf Removals is the data controller in respect of the personal data we process about you. This Privacy Policy applies to all services we provide in the Canary Wharf area and to any personal data processed when you interact with us, including by phone, in writing, or through any online contact forms or digital channels that we operate.
2. Personal Data We Collect
We collect and process personal data that is necessary for the provision and administration of our services. The types of personal data we may collect include:
Identification and contact details, such as your name, postal address, collection and delivery addresses, and other contact information you choose to provide.
Service and booking information, such as details of the property, access information, inventory lists, preferred dates and times, special handling requirements, and any instructions relating to your move.
Payment and transaction information, such as records of payments made and payment status. Card details may be processed by secure payment processors, but we do not store full card details when this can be avoided.
Communication records, such as enquiries, quotations, emails, written correspondence, and notes from telephone conversations or onsite visits relating to your move.
Technical and usage data, where relevant, such as basic information about how you interact with any online contact forms, cookies that are strictly necessary for the operation of our website, and related system logs. We do not seek to identify you from this information unless it is necessary for security or troubleshooting.
3. How We Collect Your Data
We collect personal data directly from you when you contact us to request information, a quotation, or to book a removal service. This may be by telephone, in writing, in person, or through any online forms or messages you submit.
We may also receive data indirectly when another person contacts us on your behalf, for example a family member, landlord, letting agent, or business contact arranging a move for you. In these cases, we will treat the data in accordance with this Privacy Policy and, where appropriate, will confirm information directly with you.
4. Lawful Bases for Processing
We rely on the following lawful bases under the UK General Data Protection Regulation and applicable data protection law:
Performance of a contract: To provide quotations, confirm bookings, carry out removals, manage your account, and deliver any services you have requested.
Legal obligations: To comply with legal, regulatory, tax, and accounting requirements, including retaining certain records for prescribed periods.
Legitimate interests: To operate and improve our business, manage risk, maintain security, respond to enquiries, manage customer relationships, and handle complaints, where these interests are not overridden by your rights and freedoms.
Consent: Where required by law, for example for certain forms of direct marketing, we will seek your explicit consent. You can withdraw consent at any time by contacting us using the details provided on our website or other correspondence.
5. How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to your enquiries and provide quotations for removal and related services.
To set up, manage, and fulfil your booking, including planning logistics, staffing, and transport.
To communicate with you about your booking, including confirmations, reminders, changes, and follow-up communications.
To process payments, issue invoices, and maintain financial records.
To improve our services, handle feedback and complaints, and maintain internal records of work carried out.
To comply with our legal obligations, cooperate with regulators, and enforce or defend our legal rights.
6. Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy, including:
Service providers and data processors who provide operational, administrative, IT, hosting, payment processing, accounting, or customer support services. These third parties act on our instructions and are required to protect your data.
Professional advisers, such as accountants, auditors, or legal advisers, where necessary in the course of their professional services to us.
Public authorities, regulators, law enforcement, or courts where we are legally required to do so or where disclosure is necessary to protect our rights or the rights of others.
If we use external carriers or subcontractors to assist in delivering your goods, we may share relevant delivery and contact details so they can carry out the service. We will only share what is necessary for that purpose.
7. International Transfers
Our main processing activities are carried out within the United Kingdom. If it becomes necessary to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other safeguards recognised under data protection law, to protect your rights.
8. Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.
In most cases, we retain customer and booking records for a period that allows us to handle queries, deal with any disputes, and comply with tax or regulatory obligations. After the relevant retention period has expired, we will securely delete or anonymise your personal data, unless there is a legitimate and lawful reason to retain it for longer.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include controls over who can access your data within our organisation and safeguards when using external service providers.
While we strive to protect your personal data, no method of transmission or storage is completely secure. We encourage you to take care when sharing personal information and to contact us if you have any concerns about the security of your data.
10. Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request erasure of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, subject to our legal obligations.
Object to the processing of your personal data where we rely on legitimate interests, in certain circumstances, and ask us to stop processing it.
Request restriction of processing of your personal data in certain circumstances, such as while we verify its accuracy or assess an objection.
Request the transfer of your personal data to you or to another organisation in a structured, commonly used, and machine-readable format, where technically feasible and where the legal basis allows.
Withdraw consent where we rely on your consent to process your data, without affecting the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, please contact us using the contact details you find on our official communications or website. We may need to verify your identity before responding to your request.
11. Complaints and Queries
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our website or other official documents.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we have used your data. We encourage you to contact us first so we can try to resolve your concerns directly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will take effect when the updated version is made available through our usual communication channels. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all Canary Wharf Removals customers and prospective customers in the Canary Wharf area and any other areas where we provide our services.
