Canarywharf Removals UK Service Terms and Conditions
These Canarywharf Removals service terms and conditions set out the basis on which removal and related services are provided to customers in the UK. They are intended to give clear, practical rules for booking, payment, cancellations, liability, waste handling, and the legal framework that applies to each service. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. In these terms, references to “we”, “us”, and “our” mean the removal service provider operating under the Canary Wharf removals brand, and references to “you” and “your” mean the customer, client, or person making the booking.
These terms apply to domestic and commercial moves, furniture handling, loading and unloading, transport, packing support where agreed, and any supplementary services we may provide from time to time. They are designed to be fair and transparent while reflecting the practical nature of moving work, which often depends on access conditions, item descriptions, timing, and customer cooperation. If any part of a quote, booking confirmation, or written agreement conflicts with these terms, the more specific written agreement will apply to the extent of the inconsistency.
By using Canarywharf Removals services, you agree that the information you provide during booking is accurate and complete. This includes the pickup and delivery addresses, access details, inventory information, parking restrictions, stair or lift availability, and any item requiring special handling. If the information changes, you must tell us as soon as possible because inaccuracies can affect labour requirements, vehicle size, timing, and overall service cost.
Booking with Canarywharf Removal services normally begins with a request for a quote or service estimate. We may ask for photographs, a list of items, floor level details, a preferred moving date, and any relevant notes about fragile, bulky, or valuable goods. Any estimate we provide is usually based on the information supplied at the time and may be revised if circumstances change or if the actual job differs from what was described. A quote may be supplied as an estimate, a fixed price, or an hourly rate, depending on the scope of work and the availability of accurate information.
Once you accept a quote or instruct us to proceed, your booking is deemed confirmed when we acknowledge it in writing, by email, booking message, or other recorded method. We may require a deposit or advance payment to secure the date. We reserve the right to decline or postpone a booking where the requested service is outside our operational capacity, where access appears unsafe, where legal or regulatory concerns arise, or where we consider that the booking details are incomplete or misleading. Canarywharf removals may also amend the service arrangement if a customer requests additional items, extra stops, or services that were not included in the original request.
You are responsible for ensuring that someone authorised is present at both addresses at the agreed times, unless alternative arrangements have been made in writing. Delays caused by failure to provide access, incorrect address details, waiting for keys, blocked entrances, or parking issues may result in additional charges. Where a property or location is unsafe, inaccessible, or unprepared for loading, we may suspend work until the issue is resolved or cancel the service in accordance with these terms.
Payment terms form an important part of the agreement. Unless stated otherwise in writing, payment is due on completion of the service on the same day. We may accept bank transfer, card payment, or another agreed method, but all payments must clear in full before any goods are released or any additional work is undertaken. Any deposit paid in advance will be applied against the final invoice unless the booking is cancelled in line with the cancellation section below. If we agree an hourly rate, time will normally be calculated from the agreed start time until completion, including reasonable waiting time caused by customer delays or access problems.
Any parking charges, congestion-related fees, congestion-related access costs, tolls, storage charges, disposal fees, or other third-party expenses that are incurred in connection with your move may be added to the invoice if they were not included in the original quote. If you dispute an invoice, you must notify us promptly and provide reasons and supporting information. Disputed sums do not remove your obligation to pay any undisputed portion of the invoice by the due date. Late payment may lead to additional administration charges, interest, or recovery action where permitted by law.
We may require full or partial payment in advance for large, urgent, or specialist moves, or where goods are being moved into storage. For business customers, any credit arrangement must be expressly agreed in writing and may be subject to separate payment terms. If payment fails or is reversed after completion, you remain liable for the outstanding amount. Canarywharf removals reserves the right to withhold further services, suspend delivery, or retain goods where lawful until all sums due are settled.
Cancellations and rescheduling must be requested as soon as possible. Where you cancel more than a reasonable period before the booked date, we may refund any deposit in full or in part, subject to any non-recoverable costs already incurred. If you cancel close to the service date, fail to provide access, are not present at the agreed time, or are otherwise unable to proceed, we may charge a cancellation fee to reflect reserved labour, vehicle allocation, and lost time. The exact amount will depend on notice given and any work already undertaken.
If we need to cancel or rearrange a booking because of vehicle breakdown, staff illness, severe weather, unsafe conditions, legal restrictions, or another event beyond our control, we will endeavour to offer an alternative date or suitable solution. We are not responsible for losses arising from unavoidable operational disruption, provided we take reasonable steps to minimise inconvenience. If a delay or cancellation is caused by force majeure, including fire, flood, transport interruption, industrial action, or emergency government measures, neither party will be treated as having breached the agreement solely because of that event.
Where a customer wishes to reschedule rather than cancel, we will try to accommodate the request if the new date is available. However, rescheduling is not guaranteed and may attract an administrative charge or revised pricing if the new circumstances differ materially from the original booking. Canarywharf Removals aims to act fairly and practically when changes are requested, but repeated amendments may affect availability and price.
Our liability is limited in accordance with these terms and the law of England and Wales. We will take reasonable care when handling your items, but removals involve inherent risks, especially where goods are heavy, fragile, awkwardly shaped, inadequately packed, or already damaged. You are responsible for ensuring that items are suitably packed unless packing was expressly included in the service. We are not liable for pre-existing damage, normal wear and tear, or damage resulting from customer packaging that is unsuitable for transport.
To the fullest extent permitted by law, we do not accept liability for indirect, incidental, special, or consequential losses, including loss of profits, loss of business, emotional distress, or loss arising from delay, except where such exclusion is not legally permitted. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If we are found liable for loss or damage to goods, our responsibility will usually be limited to the reasonable repair cost, replacement value, or another fair amount, taking account of age, condition, and depreciation.
If you believe an item has been damaged or lost during the service, you must tell us as soon as reasonably possible and in any event within a reasonable period after completion. You should provide clear details, photographs where available, proof of value, and any other relevant information. We may inspect the item, packaging, and surrounding circumstances before deciding whether a claim is valid. Claims made long after the service may be difficult to verify and may not be accepted where delay has prejudiced our ability to investigate.
For waste, disposal, clearance, and unwanted items, you must ensure that the service requested clearly identifies what is to be removed and whether any items are to be reused, recycled, donated, or discarded. We will handle waste in accordance with applicable UK waste regulations and environmental obligations. Customers must not ask us to dispose of hazardous, prohibited, or controlled waste unless we have expressly agreed and are legally able to do so. This includes, without limitation, asbestos, clinical waste, chemicals, gas cylinders, batteries requiring special handling, and other regulated materials.
You must tell us in advance if any goods may be contaminated, contain sharp objects, present a health risk, or require specialist disposal. If prohibited waste is discovered during the job, we may refuse to handle it, isolate it, charge additional fees, or end the service if necessary for safety or compliance. You are responsible for confirming that you have the right to dispose of all items presented for removal and that none are stolen, unlawfully held, or subject to third-party rights. Canarywharf Removals services may require proof or written authority in situations where ownership or disposal rights are unclear.
We may use licensed contractors or authorised facilities where needed to ensure lawful disposal. Any items collected for disposal may be separated for reuse, recycling, or disposal at our discretion unless you have agreed a different lawful instruction in writing. We do not accept responsibility for items left in waste streams that later prove to contain personal data, confidential documents, or valuables unless we have specifically agreed to handle them as such. You should remove or secure all sensitive information before collection.
The customer must ensure that access routes are reasonably clear and safe for our team to carry out the work. This includes hallways, stairs, entrances, driveways, and loading areas. If items need to be dismantled, disconnected, or prepared before moving, that responsibility remains with you unless we have agreed to perform that task. We may refuse to move items that are unsafe, improperly packed, excessively heavy for the available access, or likely to cause damage to property or injury to persons.
We may take reasonable measures to protect floors, walls, and doorframes, but such protection is not a guarantee against all marks or damage, particularly where the environment is tight, cluttered, or poorly maintained. You are encouraged to remove loose fittings, secure drawers, empty fragile contents, and protect any particularly delicate surfaces. If we are asked to move items from or to upper floors, basements, or properties with restricted access, the final route and method may be adjusted by our team for safety. Canarywharf removal decisions made for safety are final during the service.
Any instructions given by you or your representative should be clear and lawful. We are entitled to rely on verbal instructions given at the time of the job, unless they conflict with written instructions previously provided. If a third party such as a landlord, managing agent, tenant, employee, or family member provides instructions, we may accept them where it is reasonable to do so, but this does not relieve you of responsibility for payment and coordination.
These terms may be updated from time to time to reflect changes in law, operations, or commercial practice. The version in force at the time of your booking will normally apply, unless a change is required by law or is agreed in writing. If any provision is found to be unlawful, invalid, or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force. A failure by us to enforce any right under these terms does not waive that right for the future.
We may assign, transfer, or subcontract part of the service where appropriate, provided this does not materially reduce the level of service promised to you. You may not transfer your booking or rights under these terms without our written consent. Any variation to these terms must be agreed in writing by an authorised representative. The Canarywharf removals agreement, together with the quote, booking confirmation, and any written amendments, forms the entire agreement between the parties in relation to the services supplied.
The contract is governed by the laws of England and Wales, and any dispute arising from or connected with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales. This ensures a clear legal basis for the service and helps both parties understand their rights and responsibilities. By proceeding with a booking, you confirm that you accept these terms and conditions in full and agree to comply with them throughout the course of the service.